Question 1

How much does a website cost?

Accepted Answer

Website costs vary depending on complexity, features, and scope. A simple marketing website typically starts from $3,000 to $8,000 NZD. E-commerce sites and web applications range from $8,000 to $25,000+. We provide detailed quotes after understanding your requirements.

Question 2

How long does it take to build a website?

Accepted Answer

A typical website takes 4 to 8 weeks from kickoff to launch. More complex projects with custom functionality, e-commerce, or integrations can take 8 to 16 weeks. Timeline depends on the project scope and how quickly you can provide content and feedback.

Question 3

Do you use templates or page builders?

Accepted Answer

No. Every website we build is designed and coded from scratch. We do not use pre-made templates, Elementor, Divi, or any page builders. This gives you a faster, more secure, and completely unique website.

Question 4

What platform do you build websites on?

Accepted Answer

We build on WordPress with custom themes or Next.js depending on the project. WordPress is great for content-managed sites. Next.js is ideal for high-performance websites and web applications. We recommend the best platform for your specific needs.

Question 5

Do I need to provide content for my website?

Accepted Answer

Yes, you will need to provide the core content for your website including text, images, and any specific information about your business. We can help guide you on what content is needed and can assist with copywriting if required.

Question 6

Can I update the website myself?

Accepted Answer

Yes. If your site is built on WordPress, you can update text, images, and pages yourself using the admin dashboard. We provide training on how to manage your site. For Next.js sites, content updates depend on how the site is structured.

Question 7

Do you offer website hosting?

Accepted Answer

We recommend and help set up hosting but do not provide hosting directly. We typically recommend high-performance providers like Cloudways, Vercel, or WP Engine depending on the platform. You own your hosting account.

Question 8

Do you offer ongoing maintenance?

Accepted Answer

Yes. We offer website maintenance plans that include regular updates, security monitoring, backups, and support. Maintenance is optional but recommended, especially for WordPress sites that need regular plugin and core updates.

Question 9

What is included in a website redesign?

Accepted Answer

A website redesign includes a full review of your current site, new design concepts, development, content migration, SEO preservation, and launch support. We make sure your existing search rankings and links are maintained during the transition.

Question 10

Do you build e-commerce websites?

Accepted Answer

Yes. We build online stores using WooCommerce on WordPress or custom e-commerce solutions. This includes product management, payment gateway integration (Stripe, PayPal, Windcave), shipping setup, and checkout optimisation.

Question 11

How does SEO work with a new website?

Accepted Answer

Every website we build includes an SEO-ready foundation: proper heading structure, meta tags, fast load times, mobile responsiveness, and clean code. For ongoing SEO work like keyword targeting, content strategy, and link building, we offer separate SEO services.

Question 12

What is the difference between web design and web development?

Accepted Answer

Web design focuses on how a website looks and feels: layout, colours, typography, and user experience. Web development is the technical build: writing code, setting up databases, building functionality, and making everything work. We do both.

Question 13

Do you work with businesses outside Christchurch?

Accepted Answer

Yes. While we are based in Christchurch, we work with clients across New Zealand and occasionally internationally. Most of our communication is done via email and video calls, so location is not a barrier.

Question 14

What is your design process?

Accepted Answer

Our process starts with understanding your business and goals. We then create wireframes, followed by high-fidelity design mockups for your review. Once the design is approved, we move into development. You are involved at every stage and have the opportunity to provide feedback.

Question 15

Can you help with branding and logo design?

Accepted Answer

Our primary focus is web design and development. For branding and logo design, we can recommend trusted partners. However, we do ensure that your website design aligns perfectly with your existing brand identity.

Question 16

What happens after my website launches?

Accepted Answer

After launch, we provide a support period (typically 2 to 4 weeks) to address any issues that come up. We also offer ongoing maintenance plans for continued support, updates, and improvements.

Question 17

Do you offer payment plans?

Accepted Answer

Yes. For larger projects, we offer milestone-based payment plans. Typically this is a deposit to begin, a mid-project payment, and a final payment on completion. We are flexible and happy to discuss payment arrangements.

Question 18

Will my website be mobile-friendly?

Accepted Answer

Absolutely. Every website we build is fully responsive and tested across all major devices and browsers. We design mobile-first, which means the mobile experience is a priority, not an afterthought.

Question 19

Can you integrate third-party tools and services?

Accepted Answer

Yes. We regularly integrate websites with CRMs, email marketing platforms (Mailchimp, ActiveCampaign), booking systems, payment gateways, analytics tools, and other third-party services.

Question 20

Do you provide website training?

Accepted Answer

Yes. When we hand over a WordPress website, we provide a walkthrough of the admin dashboard and how to make common updates. We can also provide written documentation or video guides if needed.

Question 21

What is a web application?

Accepted Answer

A web application is an interactive tool that runs in a browser. Examples include dashboards, booking systems, customer portals, and data management tools. Unlike a standard website, a web app has complex functionality and often requires user authentication.

Question 22

How do you handle website security?

Accepted Answer

We follow security best practices including SSL certificates, secure hosting, regular updates, strong password policies, and code sanitisation. For WordPress sites, we implement additional security measures like firewall rules and login protection.

Question 23

Can you fix a hacked WordPress site?

Accepted Answer

Yes. We offer WordPress hack cleanup services. We scan your site for malware, remove all malicious code, patch vulnerabilities, and implement security hardening to prevent future attacks.

Question 24

What CMS do you recommend?

Accepted Answer

For most content-managed websites, we recommend WordPress with a custom theme. It is mature, well-supported, and gives you full control over your content. For high-performance or highly interactive sites, we recommend Next.js.

Question 25

Do you lock clients into contracts?

Accepted Answer

No. We do not lock anyone into long-term contracts. For ongoing services like maintenance and SEO, we work month to month. You are free to leave at any time. We believe in earning your business through quality work.

Question 26

How do I get started?

Accepted Answer

Get in touch via our contact page or email us at hello@webscape.co.nz. Tell us a bit about your project and we will set up a call to discuss your needs, timeline, and budget. From there, we will provide a detailed proposal.

Question 27

What makes Webscape different from other web agencies?

Accepted Answer

We build everything from scratch. No templates, no page builders, no shortcuts. Every line of code is written for your project. We are a small, focused team that cares about quality and long-term results, not just getting a site out the door.

Frequently Asked Questions